For Patients

Practical things, in the order you are likely to need them.

Request an appointment Call (480) 745-3702

Before your first visit

What to bring:

Photo ID and your insurance card A list of every medication, including anything bought without a prescription, vitamins and supplements. Bring the actual containers if you can — a list is good and the bottles are better, because a dose read off a label is right and a dose remembered often is not Immunization records, for a child, in whatever form you have them. Incomplete is normal — most families here have moved, and we can usually help reconstruct a record The name and address of your previous practice, so records can be requested Your questions, written down. Everybody remembers them in the car park

For a child’s first visit, also useful: growth records if you have them, the name of any specialist they see, and a school or child care form if one is due — asking for it at the same visit saves a second trip.

If you are new to Arizona, worth mentioning: where you moved from and when. It changes what is worth screening for, and it is the sort of thing nobody thinks to say.

What happens at a visit

Someone takes your height, weight and blood pressure, and asks what brought you in. Then the clinical part, then a plan you should leave holding — what it is, what happens next, and what would make you call us sooner.

If you leave without understanding the plan, the visit is not finished. Ask again. Ask us to write it down. That is a normal request and a good one.

You are welcome to bring someone with you. For a long appointment, a difficult conversation, or if English is not your first language, a second person hearing the same information is genuinely useful.

Insurance and cost

We are in network with AHCCCS plans (Mercy Care, Health Choice, UnitedHealthcare Community Plan, Arizona Complete Health, Banner – University Family Care and CMDP), Aetna, Ambetter, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Medicare, TRICARE West and others. The full list, including the plans we are not in network with, is on our insurance page. Plan names change, so call (480) 745-3702 with the name of your plan before you book and we will tell you what to expect.

Copays, deductibles and coinsurance are due at the time of service. If you have no insurance, or choose not to use it, the visit is self-pay and you can ask for a Good Faith Estimate of the expected charges when you schedule. If you cannot pay a balance in full, call before it becomes past due and we will work with you on a payment plan.

Fees, statements and payment plans are set out in our Financial Policy, revised September 19, 2026. Questions about a bill: Patient Account Services, (480) 745-3702.

Prescriptions and refills

Ask at your visit where we can. A refill decided in the room is faster than one requested later, and it means someone who has just seen you is deciding it.

Otherwise, ask your pharmacy to send the request. That reaches us in a form we can act on and avoids the transcription errors a phone message introduces.

Give it a few working days, and do not wait until the last tablet. For anything you cannot safely run out of — insulin, an inhaler, a heart or blood pressure medicine, an anticonvulsant — request it with a week to spare.

Medical records

To get your records, or to have them sent somewhere, ask us — there is a form and we will tell you what it needs.

To bring records in, the fastest route is usually your previous practice sending them directly. Bring what you have on paper too; a discharge summary or a specialist letter in a bag is often more use than a file that has not arrived yet.

Forms we are asked for

School and child care forms, including immunization records in the form the school wants Sports and camp physicals Asthma and allergy action plans for a school nurse, and medication authorisation for anything taken during the school day Diabetes management plans Work or return-to-activity notes

Ask for these at a visit rather than as a separate errand, and ask in June rather than late July if it is for the school year — our back-to-school page explains why that fortnight is the busiest of the year.

Getting in touch

1720 East Boston Street, Gilbert, AZ 85295 · (480) 745-3702

Hours: Monday to Thursday 8am–6pm, Friday 8am–12pm.

Contact and directions Where to go when we are closed